HAVING TROUBLE LOGGING IN?

We have recently made security improvements to our website after a security review. These changes mean your browser needs to load the latest version of the site before you can log in.

If your browser is still using an older saved version of the website, the logon may fail because the system detects a mismatch between the website version in your browser and the latest secure version on our system. This is a security measure and does not usually mean there is a problem with your account.

How to self-resolve: please open the website in a new incognito or private browsing window and try logging in again. This bypasses your saved browser cache and stored session data, so the latest version of the website can load.

If logging in works in incognito or private browsing, please clear your browser cache before using the website normally again. We are not able to clear browser caches remotely, as this is controlled by each user’s browser.

• What browser and version are you using?
• What operating system and version are you using?
• Can you access other pages on the website?
• Is the issue isolated to the login page?

If the issue continues after trying incognito/private browsing and clearing your cache, please contact us again and include the details above so the IT team can investigate further.

Our Service Commitment & Response Timeframes

To help you know what to expect when you contact our Customer Care team, we've outlined the typical response timeframes for the most common requests.

These timeframes are our standard service targets. If we need additional information, or if we are waiting on a third party such as NZ Post or a publisher, we'll keep you updated on the progress of your request.

Please note

• Urgent operational issues, such as missing or delayed deliveries that may impact your ability to trade, will always be prioritised.
• Extra orders & Replacement orders are reliant on stock being available
• Some requests require approval from publishers or retailer Head Offices. Where this is required, it may take a little longer to complete your request.
• If we need any additional information, we'll contact you as soon as possible to avoid unnecessary delays.
• If there are any unexpected delays, we'll keep you informed of the progress of your request.

IMPORTANT UPDATE

REMOVAL OF PRINTED INVOICES FROM DELIVERIES

 Dear Magazine Team,

Further to our recent communication regarding removing Printed Invoices from your delivery, we are pleased to let you know that we are also making changes to the Packing Slip.

Please Note: Packing Slips will still be included on the top of every bundle you receive.

What’s Changing?

 Each Packing Slip will include: 

• • Are Direct Title #
  • Are Direct Issue #
  • Trade Price
  • Courier tracking barcode in a second location (to reduce scanning issues caused by bent or damaged edges)

Please see example below of the new look packing slip

Everything else on your packing slip remains the same as it is currently.

 How will these changes help?

•  It will provide all the information you need for operational tasks such as receipting, pricing, and applying recall date stickers

If you need assistance, contact our Call Centre team 

• • via Phone 09 979 3018
  • or Email  thecallcentre@aredirect.co.nz   

Thank you for your cooperation as we implement these changes.

Kind regards,

Are Direct Call Centre

IMPORTANT UPDATE

REMOVAL OF PRINTED INVOICES FROM DELIVERIES

Dear Magazine Team,

We are excited to inform you about an upcoming improvement as part of our Digital Invoice Project, going live Monday, 8th December.

What’s Changing?

• Printed invoices will no longer be included in deliveries from 8th December.
• These documents are available anytime via the Are Direct Portal (www.aredirect.co.nz).
  • Invoices
  • Credit notes
  • Statements

Why the Change?

This initiative is designed to streamline processes, reduce paper usage, and ensure faster, more efficient access to your documents.

What You Need to Do

• Please ensure your team is familiar with accessing invoices and statements through the Are Direct Portal.
• If you need assistance, contact our Call Centre team
  • via Phone 09 979 3018
  • or Email thecallcentre@aredirect.co.nz

Thank you for your cooperation as we make this positive change.

Kind regards,

Are Direct Call Centre