UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

Dear Retailer,

Please see below the dates for upcoming Regional & National holidays July – Dec.

If any of the dates above are on your regular delivery day, then deliveries move to the following day. 

Access to our website for general information, completing claims, recall/offsale continues as normal during any Regional or National holidays.

We recommend your recall/offsale processes are kept up to date weekly and well in advance of the allowable time period (leaving them until the last day creates a risk of missing a cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.

Kind regards

The team at Are Direct

Important Information - Are Direct NZ Change of Address Notification

 Dear Retailer,

 The Are Direct NZ office and warehouse operation is moving to a new site! 

 Our moving process will be in two phases.

Phase 1.

Warehouse Operation – Effective Monday 26^th May

• From Monday 26^th May, we will no longer be able to receive anything to the Kerrs Rd / Dalgety Drive, Wiri site
• Please ensure all audit requested returns are sent to our new address below:

 Are Direct NZ

The Gate                                                                                                                                           

Unit A

373 Neilson Street
Penrose
1061 

• Please ensure all our address & related documentation reflects the new details above
• Please ensure all your relevant team members are advised of this address change

 Phase 2.

Call Centre & Office Team - Effective Monday 16^th June

• From Monday 16^th June, our Call Centre & office team will be working from the new site

Please refer to the FAQs on page 2.

If you have any questions, please feel free to contact our Call Centre Team for more information.

Kind regards,
Sue Flint – Retail Operations Manager

FAQs

• Q: What are the key dates of the move I need to know about?

A: ADNZ Warehouse operation (inwards goods, pack & dispatch) –  Monday, 26^th May 2025

A: ADNZ Office team – Monday, 16^th June 2025

• Q: When will deliveries to our new address take effect?

A: All deliveries need to be sent to our new address effective from Monday, 26^th May.

Are Direct NZ

The Gate                                                                                                                                           

Unit A

373 Neilson Street
Penrose
1061

• Q: Who do I need to notify of this change?

A: Your internal team members and any other key stakeholders in your business to ensure our address & documentation is updated

• Q: Will this affect on-sale or delivery timelines?

A: No, the address change will not affect any on-sale dates or delivery timelines

• Q: Will this affect our phone, email, or website contact details

A: No, all phone numbers, email & website details remain the same

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UPCOMING REGIONAL & NATIONAL HOLIDAYS

Call Centre & Into Store Delivery Info

Dear Retailer,

Please see below dates for Regional & National holidays - January to June 2025.

If any of the above dates are on your regular delivery day, then deliveries move to the following day.

Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.

We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.

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CHRISTMAS & NEW YEAR 2024/25

Delivery Dates, Office Hours & Your Closure Info

Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, our Call Centre operating hours and how you can stop deliveries if you are taking a break this Summer.

We will have one Call Centre operator available to assist with inquiries between 8.30am – 3.00pm on the following days.

Normal operating hours resume from Monday 6^th January.

Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.

‘CHRISTMAS CLOSURES’

If you are only closed for the Stat days, there is no need to submit a 'Christmas Closure' request as deliveries will not take place on these days.

-       Dec 25^th & 26^th

-       Jan 1^st & 2^nd  

If you are planning a longer break and want to pause your magazine deliveries, simply email us with the subject line 'CHRISTMAS CLOSURE' and include the info in red below. 

To do this, simply click on the Call Centre email link, add the subject line ‘CHRISTMAS CLOSURE’ then copy and paste the red text below into the email body and complete the necessary information.

Outlet number:              

We are closed from:                    

We are reopening on:   

Please make sure to send us your 'CHRISTMAS CLOSURE' dates by Friday, December 2nd, so we can accommodate your requested dates.

Please be aware that we cannot hold any magazines for you during the dates you have chosen for closure.

Please email completed details to thecallcentre@aredirect.co.nz

And lastly, we would like to extend our warmest wishes to you, your customers, and your families for a joyous Christmas and a delightful holiday season.

We thank you for your support, patience, and kindness throughout the past year, and we look forward to working with you in 2025.

Stay safe,

Regards,

The team at ARE Direct